Frequently Asked Questions

Badass Mountain Spring Water

NATURAL. REAL. UNFILTERED.

Badass Mountain Spring Water is simply natural water with Alkaline pH of +/-8.0 . It contains no sugar, no sweetener, no calories and nothing artificial.

Badass Mountain Spring Water contains naturally occurring essential minerals and electrolytes.

Yes, with Badass Mountain Spring Water is 100% naturally alkaline spring water. We do not add any sugar or artificial ingredients.

Badass Mountain Spring Water can be stored outside refrigerator but we recommend chilled and ice cold for best taste.

Badass Mountain Spring Water contains alkaline pH of +/-8.0.

Yes, since we do not add any sugar or artificial sweeteners, its perfect for anyone.

Our Water is sourced from Naturally occurring sources.

Yes, absolutely. We source our water from nature and our cans are 100% recyclable.

Ordering

You can enter a promocode on the checkout page, the prices will be updated once you click the apply.

Well this depends on the promo code. the information should always accompany the supplied code but if not, try and enter both together at checkout and if it works – woo! if it doesn’t, and you think it should, drop us an email on hello@badasswatercompany.com

It may be that your code has expired, it does not work in conjunction with other offers or you’ve typed it wrong (seriously, it happens). we can check this out for you if you send us an email on hello@badasswatercompany.com

oh No! Just shoot an email at hello@badasswatercompany.com you will also receive an email with your UPS tracking details which may solve the mystery.

Oh No! That's not good, Shoot us an email at hello@badasswatercompany.com . we want you to have the best experience of ugly and we’ll try to fix any issues you may have had.

Sometimes our Badass Cases can get damaged in transit. send us an email on  hello@badasswatercompany.com and we'll see how we can help. Send us a photo of the damage so that we can avoid issues in future.

If you have forgotten your password, you can click on the ‘forgot password’ button and reset using a link that will be sent to your email. if you still can’t log-in, send us an email on hello@badasswatercompany.com

Don't  panic. We're here to help. Just send us an email hello@badasswatercompany.com and someone from the Badass team will get back to you with an answer shortly.

Shipping

We ship our products using UPS. All orders of more than $30 are free shipping. for anything less than this, we charge a flat-rate for our shipping of $5 per Badass delivery to any of the destinations we ship to in the United States. 

Badass orders will normally reach you in 2-5 business days after payment has been made. due to Covid-19, we have a smaller warehousing team than notmal and our couriers are under extra pressure. we are asking all customers to allow up to 10 business days for delivery, but we're doing all that we can to make sure your order reaches you sooner.

We don’t ship internationally at this time. we are available in the United Kingdom & United States.

We do not ship to PO Boxes or APO/FPO/DPO addresses right now. as we deliver bulk deliveries, our boxes are too big to qualify.

Yes! once your order is out for delivery you will receive an email with tracking information from UPS.

No worries! you will be able to reschedule your delivery with UPS using your tracking details.

Sometimes, due to the size of our bulk items, our orders can arrive in two parts so don’t worry if this happens! if all of your Badass drinks haven’t arrived within 5 business days or your tracking details say your order has been completed – drop us an email on hello@badasswatercompany.com

You sound great – will you be our friend? and yes, of course you can. you can use your friend’s shipping address (make sure to put in your own billing address). you can change this shipping address at any time if you only want to send them one delivery.

Payment

We accept all major credit cards, paypal and apple pay for one-off purchases.

Your card will be charged immediately upon completion of your order. When you open a subscription with us, you will get an email 3 days before your next credit charge. You will also receive an email when your recurring payment is processed.

We can’t offer returns at the moment but if your order arrived damaged, you received the wrong product or you had any other issue with your order, get in touch at hello@badasswatercompany.com and we’ll see what we can do. We want you to have the best experience of Badasswater.

Once a refund has been agreed, it can take up to 10 working days for the funds to arrive in your account. 

Of course. credit card information, including the name on the card, card type, card number, expiry date and CV2 is collected and processed by our third party payment processor. we retain limited credit card information for our records (e.g. the last four digits for validation purposes) but we do not store or retain complete credit card information. our site is level 1 PCI compliant to ensure that we meet the highest set of security standards.